24-HOUR ORDERING SERVICE: We keep order lines open for you around the clock. Between 8:00 a.m. and 5:00 p.m. (CST) our Customer Service Associates are eager to take your phone order when you call 1-800-558-6868. After hours, simply leave your order with our Message Center or fax your order to us at 262-763-7595 and we will process your order as quickly as possible the next business day. Our On-line catalog is also available 24-hours at wagaero.com or onlinecatalog.wagaero.com.
ORDERING BY PHONE: Simply call us at 1-800-558-6868 and we will make every effort to process your order the same day. Shipping costs for phone orders are UPS actual charges plus a $4.00 handling fee per order.
CANADIAN AND INTERNATIONAL ORDERS: We welcome Canadian and International orders! All orders must include full remittance plus shipping charges payable in US currency. We recommend using Visa, MasterCard, or Discover. We use UPS, FED-EX, or Air Parcel Post for most International shipments. Shipping charges for all International orders are calculated individually for each order. Please include a fax, phone number, or e-mail address so we can send you a quote on shipping. The customer is responsible for any duty, customs, or taxes charged by their country. If Form 8130 (Exporter Certificate of Airworthiness) is required, please indicate at the time of ordering. The fee for issuing a Certificate of Airworthiness is $80.00.
NEW STATE SALES TAX RULES: As a direct result of the Supreme Court ruling in South Dakota v. Wayfair dated 6/21/2018, states have been given broader authority to enforce sales tax collection requirements on businesses. Wag-Aero is now required to collect sales tax in certain states, but not all states. If your state requires Wag-Aero to collect sales tax, we will calculate that tax as it applies to goods, services, and/or shipping costs, and add it to your invoice. The tax rate used to calculate the tax will be the rate posted by your respective state or the state where the goods are being shipped, if different from your billing address. For a list of states that currently require Wag-Aero to collect state sales tax, please call our customer service line (1-800-558-6868) as this list has/will change over time.
EXPORTER CERTIFICATE OF AIRWORTHINESS (Form 8130-3): Form 8130-3 is available on FAA approved products at a cost of $80.00 per order to secure these forms. Please specify the part or parts you want the Form 8130-3 on, as this form cannot be furnished after you receive the product. Expect a slight shipping delay if a Form 8130-3 is requested.
TAX EXEMPT CERTIFICATES: Wag-Aero is now required to collect State Sales Tax in a number of states. If your business has a Tax Exemption Certificate or a Resale Certificate that would apply to your order with Wag-Aero, you must provide us with a copy of that Certificate prior to your order. Please fax or email a copy of your Certificate to our Customer Service Department at (FAX:1-262-763-7595) or firstname.lastname@example.org.
CUTTING CHARGE: Certain orders for cut materials (i.e., wood, metal) may incur an additional cutting charge of $5.00 minimum. Nearly all of our cut material orders are shipped with no additional charges, however, should your order warrant a cutting charge, you will be contacted with an explanation and request for approval. If approved, we will proceed with the order. Orders must be prepaid. All tubing and sheet material orders are noncancellable and nonreturnable.
BACK ORDERS: Although Wag-Aero maintains a large inventory, a situation may arise where an item is not immediately available from stock. This would result in a back order on your shipment and your shipment will be shipped as soon as it arrives at our facility. Back ordered items will not be billed until shipped. Orders that include "in stock" items and "back order" items, shipping to the Continental United States, will be defaulted to "Ship and Back Order". In this case, Customer will be charged freight on both shipments unless Customer specifies "No Back Orders" in the comments section of the order. For those times when an item is not available from stock, and Customer designates "No Back Orders", then your order for those items will be cancelled. Multiple back orders can be held for one shipment, if specified in the comments section when placing your order.
RETAIL STORE HOURS: Our Retail Store is open 8:30 am. to 4:30 pm. weekdays. We are located 1/4 mile north of Highway 36 at 1216 North Road in Lyons, WI. Also at this location, we have our own private turf airstrip, 2600 ft. East-West and 2100 ft. North South - Latitude 42˚, 39 min. -60”.; Longitude 88˚, 21 min. -45”. Fly in customers should see the Chicago Sectional Map.