DELIVERY (STANDARD GROUND): Most orders are shipped UPS Ground and require a street address and a daytime phone number, unless it is more economical to ship USPS. Delivery of items in stock normally takes three to five business days. Shipping costs for orders are calculated using actual UPS shipping charges, plus a $3.00 handling fee per order. Please note the maximum weight per package for UPS destinations is 150 lbs. Maximum size is 165" length and girth combined (once down and once around the package). Oversize designations are given for packages with combined length and girth exceeding 84" (and less than 30 lbs.) and also 108" (and less than 70 lbs.). There are additional charges for Oversize packages. UPS also charges a $10.85 handling fee for packages measuring over 60" in length. Propellers typically incur the $10.85 handling fee.
DELIVERY (EXPRESS): We offer Express Delivery Services via UPS or FED-EX. The options available include Next-Day Air, 2nd Day Air, or 3rd Day. The cost of Express deliveries is the total of the actual UPS or FED-EX shipping charges plus $12.50 handling fee for Next Day Air, for 2nd Day Air, or for 3rd Day. Depending on the size of the package and its destination, Express delivery charges can cost from two to four times more than standard UPS Ground deliveries. Shipping costs for orders are calculated using actual UPS shipping charges, plus a $3.00 handling fee per order. Freight charges can vary significantly depending on the actual package size, weight and destination. This information is only known when the order is complete and ready to ship. Our Customer Service Department has no way to accurately estimate freight charges at the time the order is placed. When requested, our Customer Service staff will gladly phone or email the actual shipping costs to you, prior to our shipping of your order. All prices are FOB Lyons, WI and the customer is responsible for actual freight charges as billed on the invoice or shipped freight collect. Actual shipping charges are determined by the shipping company (UPS, USPS or Truck) based on package size, weight and destination. Shipping charges can be high on oversize, heavy or hazardous goods as well as orders shipped by air. We are happy to provide you with a quote prior to shipping. Please let us know how and where to contact you with special shipping information.
TRUCK SHIPMENTS: Items too heavy or too large for standard ground shipment will be shipped by truck. There is a $20.00 handling fee. If a shipment exceeds 80 lbs., truck shipment is likely more economical. The cost of a truck shipment is determined by type of good, weight, and distance traveled. Truck shipments are insured for full value and should be inspected immediately upon arrival. We recommend a business address to reduce the cost of the shipment as there is an extra charge for residential deliveries. The freight bill should include customer notes on any damage so that a claim for loss can be filed immediately. Sorry, no C.O.D. shipments.
HAZARDOUS MATERIALS: Hazardous materials such as paints, dopes, etc. require special packaging and documentation. The UPS Hazardous Materials charge for these items is $32.00 per package. Sorry, hazardous materials cannot be shipped through USPS or out of Continental United States
METHOD OF PAYMENT: All purchases are made in U.S. funds. We gladly accept Visa, Master Card or Discover. Orders may be shipped C.O.D. via UPS within the United States. We reserve the right to request certified funds or a money order on any C.O.D. There is also an $12.90 handling fee for all C.O.D. orders. If you wish to pay via wire transfer, please call us for wire instructions. A $40.00 service charge is applied to Bank wires. Please fax a copy of your Bank wire transfer along with your order to provide confirmation of funds sent.
If you have any questions regarding our products or services, please call us directly at 1-800-558-6868 and we will assist you in whatever way possible. We thank you for your business and look forward to serving you in the future!